Oh boy, where to start...
The food is really good. Both stars goes to the taste and quality of the food. Hubby had the 502 sandwich and I had their Philly cheesesteak with cheddar cheese sauce, with added mushrooms. They don't skimp on the quantity of meat. I tasted the pastrami on hubby's sandwich and it was really lean. If I ever come back again I will definitely get that. Hubby also ordered their custard shake and that was also delicious. It was very creamy and not overtly sweet.
The service was definitely lacking. Very bad customer service. The lady was not friendly or helpful at all. We felt we were a bother to even be there. So I didn't order anymore than that one sandwich even though I had wanted to try other dishes too. I think we found the secret to getting just decent customer service at least. That is to order for pick up. This lady only services one customer at a time. I saw 2-3 cars pull away from the drive-thru from waiting there too long while she was cooking our food.
Next time, we will phone our orders in and see if the service will be different.