One good thing about these guys - they do communicate well. However, I feel like if they aren't going to get that extra buck out of you, they will move on.
Some detail:
I had 3 issues needing fixed. Just to be totally upfront.
1. Mesquite tree- issue brought up - I paid my landscapers to remove but it took me about 2 weeks.
2. Pool pump - broke under poor supervision of previous pool tech (it was installed brand new 10 months prior under HIS service. Then it got plugged up, and my tech did not repair it, and therefore it failed.) Bought and installed a brand new pump again - but i bought the wrong input size, 1.5" when system was piped and fitted for 2".
3. Pool filters - replacing, had them cleaned during their service by BOTH techs my silly butt had working. Paid both.
BAD thing, they kept trying to have me do extra work, when I had them plus another pool cleaning company coming during the months I had them working for me. AND the way that they ended service - after 2 MAYBE 3 months of service they shot me an email about the repairs needing done (my home warranty was going to repair these issues) and two minutes later, shot me an email saying due to too many routes they had to cut me from their service. I felt lied to. DON'T TAKE ON A NEW CLIENT IF YOU WILL CANCEL ON THEM 2 MONTHS IN! SMH. Either way, for the money i was spending - you're better off going with someone who can actually clean and offer repairs as Poolstars does NO REPAIRS.