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  • I scheduled an appointment for a detox facial for 5:00 p.m. on Thursday July 20th. For some reason during my booked I was told that I should book the super hydrating facial. I explained I wanted a deep clean or detox facial. I was booked for 5:00 p.m. and ensured that was sufficient time for my appointment. I arrived a few minutes before 5:00 p.m. for my appointment. I was told by the Esthetician there was no time for my treatment and I would have to have a simple facial or hydrating facial. this was told to me while I was already laying on the Esthetician table and having my face worked on. This was extremely disappointing. I insisted again to the Esthetician I wanted a detox facial or something geared towards my recently problematic skin. During the entire facial I was lectured about diet and skin care regime (among other musings), both which I have a formal education on and adhere to already. There was absolutely no relaxation, only hearing chatter the whole time. There was only very rushed, quick extractions and I felt extremely rushed through the entire process. Samples were provided, although they were pre packaged already. No customized skin care was provided nor was the facial customized. It was just the Pure and Simple facial, but in actuality it was the express facial. I was told there was no time for the masks involved in the detox facial. I could do without the scalp massage. I came for a facial to solve a skin issue. I left $95.00 in the hole, and my skin looks worse than it did before I came in. I would stick to my old Esthetician, Janina who is a bit farther out but would likely spend way more time and care with my face. Even smaller, lesser known salons/spas would use produced based on customization not just a limited package such as Studio Two at College Park. At Studio Two they apply a range of products based on what your skin needs. Not confined by a pre packaged price. I cannot believe I did not listen to the negative reviews of this spa chain. I show up on time and get a different, lesser treatment than what I tried to book at no fault of my own.
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