First time using because they are the only provider by my insurance. They are located in an extremely busy strip mall next to Chuck E Cheese. Parking is very difficult. Had an early morning appointment and waited almost 45 minutes past. When I reminded them I had an appountment, they said they were very busy. I asked how many appointments were ahead of me. I was told that the walkins were ahead of. I asked why did I make an appointment if walkins are taken first. They dunalky brought me back for my eye exam. The doctor was very professional and good. The optical store already had ny script and after picking out frames they quoted me a price of $584 for a bifocals. Demanded my script and went to Walmart where I got almost the same frames and lenses for $140. I can't recommend Lens Crafters because appointments mean nothing and their glasses are grossly overpriced. I would give the eye doctors 5 stars, but the whole experience was worth no stars.