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  • Love El pollo loco. Excited to have one open close to home and office. Which then lead to disappointment. Been a few times now. Service is horrible, none of the orders have not been right. Went today decided to go in to save time and ensure my order was right. Got a 3 pc combo. 2 breast and thigh - 8.89 Cashier tried to charge me extra for the breast. Charging 10.69 fir the combo. Stating I had to pay fir the breast. Showed her on the menu. 3 pc. 2 breast, thigh, 2 small sides and small drink. Cashier then tells me the manager would have to help. Well if she was a manager or leader in any way it did not show today. I would say she was over promoted. She could told me I was paying for the drink, then the extra tho d breast. Which the drink was included and I did not order a third or extra breast. She opens the register gets the difference in cash and leaves it on the counter for me to pick up after assuming and asking if it was my change. Now here's the worst part manager did not check my order. Got back to the office and opened my combo to see 2 legs and a thigh. My sides were to be mash potatoes and broccoli. I got potatoes and corn. Not only did you over charge me you didn't even get the order right. Now I paid for a 3 pc breast and thigh and got 2 legs and thigh which would costed 6.89. I ask El pollo loco to give this team training and a manager to run the business correctly otherwise you just might be closing one of your newest doors due to loss of customers. FYI as I waited for the manager to TRY to correct Tony order each and every person son that was in line before a d after I (at least 7 customers) all came back to the counter as their orders were wrong. Manager did not take control or even coach her team to ensure it didn't keep happening. GET IT TOGETHER!!
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