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  • Spent 2 nights at this hotel and my overall rating is below average. I've stayed in over 5 other Vegas hotels in the past and have never experienced such crappy customer service before. We arrived at the hotel 4:30pm (for 3pm check-in) and the front desk told us that the room is not available yet. When I asked if she could give us an estimate when it will be ready she said "I don't know", that is absolutely RIDICULOUS. After 5 hours of driving there's nothing worse than standing there and waiting for your room, that was supposed to be ready at 3! After seeing our frustration she gave us a $25 voucher to use at the hotel for food, but even that was ridiculous considering a breakfast burrito at this hotel is about $15. After reading some reviews prior to choosing this hotel, it seemed that many people complained about the overpriced and "sensitive" minibar where if you remove anything over 60 seconds you're charged for it. Knowing this we didn't even TOUCH the mini bar during our stay but apparently that didn't matter because upon checking out we were charged $10 for a tiny box of popcorn that once again, was not even touched! The sink is extremely small/shallow in the bathroom, there's no bathtub which was a major bummer, and the bathroom door is a swinging door, so there's not much privacy. The only positive thing about our stay is the comfortable bed and the shower head was nice, however I definitely wont be coming back as I can find a better hotel for the price and much MUCH closer to the strip.
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