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| - Where to start? The difference from the previous dining experiences at Cork and Cleaver to this last experience is so extreme it could be two different places. When accounts are described of businesses going downhill __ this certainly would relate...Reservations and arrangements were made to celebrate a family occasion and was looking forward to entertaining here it had been so enjoyable in the past from the food to the great service from our waiter. It was not to be! Arrived early as wanted to ensure that guests received the menus without pricing and the check was not delivered to the table to be picked up by someone else. These arrangements were made in advance with the reservations, as in the past, however wanted to reiterate with our Server. The Hostess, new, young, and to give her the benefit of the doubt, inexperienced, lead me to the table and proceeded to scatter the menus with pricing. As I gathered up the menus explained to this young woman, the arrangements and requested the menus without pricing for the rest of the guests. She apparently was unaware of this practice because instead of, oh let us just say going to ask someone with more experience, as suggested, she preferred to argue the issue. Was becoming increasingly uncomfortable, as my guests were about to arrive at any moment and finally had to insist on speaking with a Manager, Supervisor and/or Owner. Actually, it was unbelievable that this exchange was going on for so long. Watched as the Hostess walked over to another woman, who did not appear to be a Server and within moments our Server, not the Hostess, arrived with the menus without pricing? Thanked her and reiterated how to please provide me the check at the end of the meal. Guests arrived, the meal was fairly uneventful__ Food __ Salads/Greens were modified in size by at least half since we last dined, still delicious, Appetizers/Tasters ordered the Scallops, which were excellently prepared, believe everyone would agree to eat a tray of them, Calamari always a favorite and a couple of items unlisted on the menu one of which was seafood type crab cakes which were lacking flavor and tasted like mashed potatoes without the basic seasoning or in this case and the seafood and ingredients for that matter. One of our Guests only drinks soft drinks and was extremely disappointed in the taste of the offering although the waitress attempted to replace the drink a couple of times she was unable to advise if the beverage was a fountain drink that wasn't calibrated correctly or from a can/bottle? Strange? The Main Entrees/Bigger Things, the Lamb with Gnocchi, although much smaller in portion size than remembered was still quite tasty.
Another thing that appeared to be new and unwelcome was receiving the bill without details of the charges! Since I did not want to make a fuss in front of my guests, I resolved to contact the Management/Owners in writing for a detailed bill, as soon as I got home. Since we had been communicating in writing, via E-Mail, to make the arrangements believed they would assist in providing a detailed bill. In addition, since it appeared there may be an error in calculating and an overcharge, which can be an honest error and could be rectified. However, things can only be explained and/or rectified if someone had responded. Apparently keeping customers is not a concern of the Cork and Cleaver Management. Good Luck to them will not be returning nor recommending.
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