The employees are super nice. I called to do a drop in and they were more than eager to help even though they were super busy. My review is based on eyebrow threading. I was a little worried that id end up walking out without any eyebrows at all; however the lady literally cleaned my brows up and that was it. Just like what I wanted. Really inexpensive too. I ended up paying $15 including the tip. Most def will be returning over and over.