After a terrible experience with Virgin Mobile (they put the wrong cellphone code on the wrong box on every one of their phones in this shipment and I brought it home, tried to activate it, and it blocked me from registering a phone at all) and what I thought was Best Buy's issue, the Best Buy mobile center had some of the best staff around. They were apologetic and tried to fix the issue (in the end they didn't, but they had little to work with). We worked with Pete, who was hilarious, and did a TERRIFIC job taking care of the issue as best as possible. His diligence was really appreciated among all the stress of dealing with Virgin Mobile's terrible customer service.