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  • I used the online order system from my hotel room. Once the order was completed (and paid via cc) I received an email stated delivery would be 33 - 46 minutes. At about 50 minutes after the order had been placed (I was going by the time stamp on the email) I called the store. The employee that answered said they were telling everyone that orders would be 1 - 1.5 hours delivery time. When I mentioned that the email said 33 - 46 minutes she said they had no control over what is stated via on line ordering. I made a second call at over 90 minutes past the time the order had been placed. I was told the delivery person had to made two trips and should be there soon. I was offered a credit or a future order, which I told the person wouldn't be of benefit to me since I am in a hotel room. About that time the delivery person arrived. My food was lukewarm. Pasta dish had cooled and pasta was all clumped together. Boneless chicken also warm at best. Terrible experience.
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