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  • The customer service here is subpar. I called several times trying to book a moving van. I was attempting to use an online coupon and was told I had to call the 800# to use it. I was told by the Budget 800# that there was no record of my reservation. I had to call Camelback storage twice and divulge all my info twice. After each phone conversation, I called the Budget 800# who said there was no record of my reservation. By the time I went in to pick up the van, it was like I had never called, I didn't even bother with bringing up the coupon issue because I didn't want to deal with the hassle. They charged us for the insurance and roadside assistance and didn't ask us if we wanted it first. When I inquired about the extra fees, the woman was defensive and acted annoyed. I would have probably gotten the insurance anyway but found it very dishonest that we were not asked and the pricing was not explained. Not a good business model for building customer trust; I'd rather take my money elsewhere or pay a bit higher price with another company in order to have a better experience. Moving is stressful enough already.
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