First, the good: The food, especially the thin crust pizza, is quite good. It is in my top 3 for pizza in Cleveland.
The bad: Every time we go they seem to really struggle with service. We've watched our food sit on the counter going cold while servers meander about chit-chatting. We've seen the bartender literally have a tantrum and walk out in the middle of the shift, leaving the wait staff to cover. And even when it's nothing so dramatic they are consistently slowish.
This place is very close to me so I want to support it (and do) but I've kind of converted to "carry out only" unfortunately.