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  • Meh. Longstanding customer of the service dept @ Audi of Charlotte. My comments on service: 1. Good for the easy stuff like oil changes. 2. Service reps border on harassment about giving them a "10 of 10" rating on JD Power surveys. You feel guilty that their kids won't eat that night if you go less than 10, which essentially makes the survey pointless. 3. You have to remind them to give you the vehicle checklist (wear/tear items like tires, brakes). You also need to double check their work. I've had the techs measure things wrong twice (tires don't grow extra tread between services). Def keep an eye on the numbers between visits. 4. I've had to drive back to Matthews (45 minutes) because the tech/advisor forgot to reset the service interval in the ECU (computer). #painful 5. I learned that the service team changed my brakes over, but, didn't flush/fill the brake fluid in my lines. This should have happened when my brakes were swapped at 2.5 years w/ 40k miles. Any high end mechanic would have at least suggested this. Again, this goes back to doing your homework on service intervals and checking their work. 6. For tires, highly recommend Discount Tire. Audi of CLT is def "stealership" when it comes to tires. Close to half the cost for the same OEM tires at Discount Tire, and Discount includes free rotations with Hunter force road balancing every 5k miles (will dramatically extend the life of your tires) 7. Audi of Charlotte service team had zero compassion when a road trip left us with a single car with no A/C in the South Carolina heat. They could have cared less. Fortunately, Audi Northlake saved the day. This was the last straw for me. Good bye Audi of Charlotte, hello Audi Northlake (both for service and my next Audi).
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