I was booked in here for business. The hotel is brand new, so everything is very nice. The people who work there are extremely friendly--real Southern hospitality. The room was spotless and large. WiFi is free and doesn't need a password! The bed was great, and the room is bright with the curtains pulled and pitch black with them closed. Except for the fact that I'd like more outlet in the room for the various electronic equipment I bring along, the Hyatt Place Charlotte is just about perfect.