I drive past several eyebrow threading businesses from my home to go to this one. Shilpa gave me back my arches after other people in the same profession ruined them! My favorite part is that she doesn't trim them (cut with a small pair of scissors). She only uses the thread. I find that trimming mine causes me to need to come back more often for threading. Just using the thread keeps them shaped beautifully for several weeks. I also have my chin, neck, & upper lip threaded. Shilpa is firm & quick in her technique. I have been threading for many years and have been to many salons for this service. I'm a customer here as long as I'm living in the Charlotte area!