Went for breakfast during the Thanksgiving Day Parade. Drinks were served about 15 minutes after ordering - mine came out wrong. I didn't bother telling the server.
We waited literally 30 minutes more to order, being quite patient since clearly they were understaffed. After several unsuccessful attempts to waive down any server we left $10 on the table to cover out tea and coffees and got up and left.
Appalling customer service, can't say we'll be back. Bummer too because the patio has a nice view of the fountain and mountains.