I believe I had my appointment with Melanie... and she did amazing with my son!! He hates having his hair touched. So even through his big tantrum she was totally calm and understanding. It was great. She kept a good amount of his curls for me and took 3 dollars off because we chose to not get the picture included with the first haircut package. I was very pleased with the visit and the haircut !! We will be going back for the next cut !