| rev:text
| - My coworkers don't want to go to First Watch anymore because they think it's too expensive. They're right. It no longer is a $ restaurant, it's a $$ restaurant. You can't have a meal and a drink in there for less than $10. That's for the cheapest choices. Get something more expensive, or get a side, or a la carte, and you are easily in the $15+ range - for breakfast. Get real, First Watch.
So for that kind of money I expect the best food and service and even some ambiance. You'll get none of the above. As others here say, things used to be better, and they are going downhill. I have my theories which I will offer soon.
On a Tues at 10 am, the place maybe 50% full, I waited 10 mins after being seated to get a coffee. The waitress kept disappearing for extended periods, making brief darting appearances into the dining room like a mouse carefully foraging at night. The other tables were experiencing the same neglectful treatment, and people kept having to re-ask for water, coffee, juice, etc.
My food arrived, a $9 skillet, and it was bleh. The potatoes were cold, the mushrooms were almost uncooked, and the ham was in tiny cubes, less than 5 mm in size, and stingy in portion. The dish didn't taste seasoned, and it didn't taste cooked so much as microwaved. The eggs were cooked well though.
Something that totally ticks me off about many breakfast places that First Watch does, is to not provide any combo breakfasts that include pancakes. The only way to get them is as a head explodingly overpriced side - $3.39 for one pancake. This is clearly in ripoff territory, and that's all that should be said about it, ripoff. For $3.39, you might expect real maple syrup, but you will get synthetic syrup and margarine. My pancake made of dollars was good, but again, when you pay this much money, your expectations are justifiably raised, and they weren't met.
My 3 coffee creamers were gone, and I couldn't get anybody's attention to get some more. At one point my waitress went to another table near mine. She looked at me and I looked at her to get her attention, and she just turned around and walked the other direction. During my stay, the waitress was at my table 3x - once to seat me, once to take my order, and a 3rd time to bring my food. I never saw her otherwise.
After I'd eaten, I still didn't have my check, so I walked up to the cashier. I encountered another waitress who was sniffing and rubbing her nose - not the most waitress-y thing to do in sight of your customers. I was asked repeatedly how the food and service were, and I said it wasn't good. They immediately tried to discount my bill (I refused). But at the same time they wouldn't listen to me as I tried to explain what the specific shortcomings were, they just kept trying to give me freebies. I cut the waitress off and said, "I want you to listen to why I didn't like my meal, not to offer me comps."
Note that another reviewer mentioned that one of the waitresses was sweating. I noticed another talking nonstop, and another one snuffling. Make of it what you will.
Suggestions:
--Reduce prices by at least 15%
--Combo breakfasts that include a range of choices, including pancakes. The menu is too rigid.
--Reduce pancake prices by half. Make them even cheaper if purchased as a side to another meal.
--Quick beverage service.
--More comfortable seating.
--A policy to have wait staff checking on customers throughout the meal.
--Random drug testing for waitstaff. I think it would solve a lot of problems.
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