We had my sons birthday here, it was our first time there and the staff was great! Everyone was super helpful! My only issue was they book the parties so close to each other, I was running a few minutes late and I walked in at 12:58 for my 1 pm party and people from the previous party were still there and my party wasn't even set up yet. I don't mind too much that it wasn't set up (it only took them a few minutes to hang up the decorations) but my issue is, there was no time to wipe down the slides and toys or even spray them.. we literally walked in to 15 kids still playing and their party was barely walking out as my party walked in. With flu season being so bad it made me uncomfortable to know that so many kids play on the same equipment with no time to wipe down in between parties.