| rev:text
| - I've been meaning to write a review in forever. I was in the process of selling my house back in July 2010, and I have notarized a Quitclaim Deed under me & my ex boyfriends names done at this store (done in 1st quarter of 2009). He was present, gave his ID, signed the log along with me. My Escrow Officer needed it, but when she called Carmel, she said that they only had a record of me coming in & not my ex boyfriend. So I called asking if they can please check. She called me back after 1 1/2 days saying that they checked their storage/other location where the logs are at, & it is non-existent & couldn't be found. My sister & I visited the shop in person, because I remembered vividly 110% that my ex boyfriend signed the log. Her & I think was her husband said that they couldn't find it, that they have gone already through their storage & went through a ton of stuff. I told her that she was the one who notarized it & if she remembers telling my ex where to sign on document & sign in log. She looked confused, & didn't remember. I was disappointed then & was leaving the shop. The man said something rude, saying "we don't have to help you. You are not a regular customer!" My sister & I couldn't believe it. I was unhappy because I had a buyer who was in the process of purchasing my house. And when I came to this place, & they were very unhelpful & rude. It was very frustrating & I so upset, I was actually crying in my car. I was upset because I knew it was going to be extremely difficult to have my ex boyfriend agree to sign another one. He was also living out of state.
After several days later, my Escrow officer Carolyn contacted me that Carmel found my ex boyfriend's signature & apologized. Carmel had my telephone number, she should've called me to apologize. I've spoken to her on the phone. Because the closing or process took too long (it was difficult to get my ex boyfriend to sign off a new Quitclaim Deed), THE BUYERS CANCELLED.
I've never been so disappointed as a customer, & treated so rudely by someone. I came in there respectfully & asking for their help as their customer. But I couldn't believe that because "we weren't regular customers there, they don't have to help us". Even though I've shopped in their store several times before & they have record of me getting the Q/C Deed notarized there.
So I am writing this today.
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