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  • Used this location to print invitations. Initial meeting was great; associate made suggestions on paper, offered to cut the invitations out, to print multiple copies on one page ("this will save you money!"). They were ready the next day, even before agreed upon deadline. One catch: she didn't disclose that the cutting and putting the 2 on one piece of paper were significant added expenses . Added 50% to the cost of my order of two dozen invites. $10 for the paper cutting (what recession??) and $5 for "file enhancement" (aka printing 2 copies on one page). If this had been proposed beforehand, I'd have said, "Uh, thanks but no thanks." A VERY IMPORTANT UPDATE: Helene, the location's manager wrote me about my prior negative review and asked to make it right. She offered to refund the entire order and apologized. I have to say --- a very impressive move. There's no doubt FedEx does great work and fast. Now I can say they want repeat business. This was a teachable moment for the staff and I'm grateful for their high tech and expedient response. This was not a high dollar order. They could have just easily let me walk with my business but they did the honorable thing. I'm upping my review to four stars and will be back.
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