I felt this office and Dr Florez deserved a stellar review to offset the one star review (that was petty and unfair) because he has treated all three of my dogs with care and compassion. I have never had a vet who personally calls me to check on my animals, and Dr. Florez does frequently. I credit him 100% for saving my small pup Ralphie after he came down with a case of Valley Fever that was so severe, (accompanied with secondary high fevers) that without Dr. Florez and his quick actions, we would have lost our beloved pup. The staff is also excellent. They are always asking about Ralphie and my other animals. I feel they are personally invested in the health and well-being of my animals. Dr. Florez is the kind of man who you can tell LOVES animals. He is always available by phone and will even drop what he is doing between patients to stop and talk. I cannot say enough about how much I TRUST this Vet and his staff. I am so glad we switched from SVC with our new clan after our older dogs passed. And for those who complain about cost of services: owning an animal is a responsibility. Things happen. If you cannot afford vet bills (which are pretty stable across metropolitan areas) then you have no business owning an animal. Thank you Dr. Florez and staff, for all you do!