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  • One thing I can't stand is poor service. First time in the restaurant because we were just told by a store near by how good the food was. Walked in straight to register with my mom and was awkwardly greeted by the lady behind the counter. I had my husbands order in my phone all ready to go so I started with his order first then added what my mom and I wanted. All together we must of had the most simplest order they've ever gotten. 1. Chicken Quesadilla (nothing extra added) 2. Plain French Fries 3. Bean & Cheese Burrito 4. Bean Burrito with unions 5. Chips with Guacamole... The lady behind the counter had trouble with our order for whatever reason and kept questioning us on our plain bean with unions burrito? Anyway....Had a feeling our order would be wrong just by the way she kept questioning our order so we sat down at a booth to wait for the food to be done so I could check it before we go. We waited about 10 minutes which was great considering they were cooking all the food fresh. When the order was done we looked inside the bag to find that they were missing the Bean & Cheese burrito. So walked up to the counter since no one was there and told the lady who couldn't comprehend why the order was wrong so I repeated myself again telling her there was no bean and cheese and she then said yes there is and pointed at the bag my mom had and said the bean and cheese IS in there! So I went and grabbed the bag from my mom and began taking everything out and opening every thing up and showed her that the burrito she was talking about was my moms PLAIN burrito. She then turned around and walked just a little ways away telling the guy who was in the kitchen. I walked back to the booth we were sitting at and waited for the food to be done, no big deal. Then she walked the food back and didn't say sorry for the mix up or anything and walked back. So I begin to open it up and its wrong again. Now I'm fuming. I walked there with the opened container containing a burrito with rice and beans on the side and inside the burrito was all kinds of stuff. I opened the burrito up in front of her and said this isn't right I just want a bean and cheese burrito, JUUUUST BEANS AND CHEESE. ( why is it so hard to comprehend? she spoke perfect english) So I stood there and watched her talk to the guy again for a full minute or so before he began to make it and stood there until it was done. FINALLY after watching him make a simple bean and cheese burrito it was done! Went home and realized they forgot the fries ( COOL! ) was pissed and called and chewed the girl out again. I'm really not hard to please it just pisses me off when I get horrible service. I will say though that the food was really great but unfortunately because of the shitty attitude the girl had I won't be going back or telling anyone about it.
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