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  • I went by there today because my engine light came on. It turns out that I needed a sensor replaced which I agreed to get service. My issue (why I gave such a low rating) is the customer service. I waited for 4 hours to have my car serviced today which is not entirely my issue my issue is that the representatives of this shop were not very friendly and came across as though I was inconveniencing them. My radio stopped working in my car a few days ago and while I was there I asked the woman behind the desk if someone could check my fuses. When I first walked up to the desk the girl looked at me as though I were a piece of crap. I asked her politely, if they checked fuses there and she answered yes but it was very short and dry. My car was already in the garage being served so I decided to wait and ask the woman who initially helped me when I first arrived about the fuses. I think she was the office manager or something of the sort. She was much more friendly and professional. After this occurred, I set in the lobby from 1pm until almost 4pm until I stopped one of the techs who was walking through the lobby to ask about how much longer my car was going to be. He answered much like the first lady, as if it was inconveniencing him to answer. "He said I don't know there is another car before yours", and then proceeded to walk away. I called after him again and said "excuse me, do you know how long that car is going to take?" He replied, "I don't know...maybe about an hour". I was so frustrated because here I had been sitting there at this point almost 3 hours and no one in the shop bothered to stop and give me an update about my vehicle only to be told it may be another hour...with an attitude. This is third time I have been here and unfortunately it will be the last. Unlike the first person who posted a review here I have never been quite satisfied with my customer service at the Greasy Axle. I know you get what you pay for but I should not have to feel as though my inquiring about my services is inconveniencing the staff when I am paying my money for a service. The service is OK but certainly not exemplary to the point where they can afford to skim on the customer service. I was very disappointed with how I was treated there and I will not go back nor will I recommend them to anyone. I know this may not seem important but customer service means a lot to me and if I am going to spend my money somewhere I do not want to be treated as if my business is an inconvenience.They should do some training to ensure that good customer is more consistent at this establishment. The prices are good, and the service Ok but the customer service leaves much to be desired in my opinion.
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