My wife and I've been here several times since it's been open. We've never had a bad experience. What Carly wrote her book about I'm not sure other than she went into too much detail. Food has always been on par with other Paneras. They have what I think is a new thing, they give you a buzzer to place on your table and then they will bring your food to you instead of you standing around waiting for it. It's nice, but when they're busy, the servers sometimes have a difficult time finding the table that the food goes to. All in all though I would go back.