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| - I've only visited this location once. And honestly, never again! I'm only being nice and giving them 2 stars cuz the decorations were nice. HOWEVER! My dine-in experience was terrible. My party and I came in at 12:45...it was fairly busy but it took no more than 3 minutes to sit us down. Our waitress was nice, but it took about 15 minutes before she came to us for drinks. Another 5 to come back and take our orders. (3 to 5 minutes is usually the typical wait after you order your drinks and you can't decide what you want to eat...) We got our order in.. no big deal, however my boyfriend started to time how long it took for the gentleman sitting a booth a cross us to get serviced. This gentleman came in and was seated maybe 10 minutes after we put our orders in for drinks. Workers passed him and his table probably about 6 to 7 times. Our waitress glanced at our table and noticed 1 of the ppl at my table needed more drinks... she asked a colleague to refill us. I still had a full glass of soda, and I really didn't need a refill, yet here I get another glass and my friend gets his refill... but the gentleman across us HAS YET TO BE SERVED!!! Literally 35 minutes in, my boyfriend gets fed up and approached the night shift manager at the registers saying that the man who was sitting in the booth across from us was 100% completely ignored, no one came to at the very least take his drink order. Right away he stepped away from the register to take the man's order. We told them that we'd pay for his tab... in the mean time we were still waiting on our food. About 45 minutes later we finally got our food. The waitress drops off our meals and she went back to the gentleman in the booth across us to take his order. My boyfriend went over there and told the man that we would pay for his tab, just order whatever he wanted. And he did... no big deal to us... but the fact that he sat there forever and no one acknowledged his existence after being seated was outrageous. But he sat patiently... not making a scene, didn't talk shit or anything! We noticed every one else in the restaurant got served so much quicker and was in and out before we even got through our meal. The service here is awful. Most end up staying at a restaurant like this for a couple hrs cuz they get caught up in conversations, we however, stayed so long (2 and a half hrs) because we waited on our food to actually come to us. It's the holiday season and we understand it gets busy but these people need to pay attention to who they are serving, what areas of the restaurant they are responsible for and making sure their customers are being taken care of in a timely manner. The food was cold and bland but it matched their customer service perfectly. I will never come back to this place ever.
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