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  • My family and I did not have a good experience at this Amélie's and I was all set to give a one star rating. However, the manager eventually gave us a gift card to make it right so I'll go up to a 3 star. I appreciate the gesture but they do still need to work on their customer service big time. The food is good (same menu as the other Amélie's locations) but the service is not up to par with the NoDa location. The trouble started when they got my mom's order wrong. In and of itself this isn't a big deal, but then they took forever to fix it. It wasn't all that crowded when we went and it shouldn't take twenty minutes to remake a roast beef sandwich especially when you've already messed up the first sandwich. My mom actually had to go up to the register after about fifteen minutes had passed to ask where her sandwich was so there's a distinct possibility that it would've taken even longer had she not made her presence known. When the manager eventually got around to getting her the sandwich, she didn't really offer an explanation as to why it took so long and she didn't even really apologize until my normally mild mannered mom started fussing. My mom pointed out that we should get some kind of discount for the inconvenience and the 'manager' just ignored her. Awkward. I understand that sometimes there are rules about giving discounts and maybe she wasn't able to but if that's the case, she should've said something like 'I'm sorry but we can't do that' instead of just ignoring a customer. We did eventually get a gift card but that was later after a second mistake. She was extremely unprofessional and didn't seem like she should be in a management role. The trouble continued when I got a to go order of one of their spreads. Once again, they got the order wrong (I should've checked it but I didn't expect our order to be wrong TWICE). When we realized that another mistake had been made (after getting all the way back home), we called and complained. When I went to pick up my fixed order, we were given a 30 dollar gift card, a few coupons for salted caramel brownies and an extra spread. This basically meant our meal was completely comped and I do appreciate that but I still feel like I can't go higher than a 3 because it took a whole lot of fussing and multiple mistakes for them to finally make it right. Also, the manager that gave us the gift cards was not the same person as the original 'manager' we dealt with. I guess it's possible that they had two on duty but that seems odd since this location isn't that busy. I suspect that the first person may have lied about being a manager (both because of her lack of professionalism and my skepticism about the need for having two on duty). TLDR-the lines here are much shorter than at the NoDa location but the poor service makes the experience less pleasant. Just go to the NoDa location during off peak hours!
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