| rev:text
| - I stopped going to the Pleasant Harbor Marina a long time ago for two reasons: Scorpion Bay had slightly cheaper rental boats that were in significantly better condition, and Scorpion Bay had Dillons.
Having originally patronized the location on Central Ave in Phoenix before it closed, I love me some Dillons BBQ! That Red Devil BBQ Sandwich was not-to-be-missed if you like a little something different.
In May, my wife and I went to Pleasant Harbor to get some sun because a friend now keeps his houseboat there. Much to our surprise and pleasure, there's Dillon's! They've moved to Pleasant Harbor! We immediately decided that we were having BBQ for dinner that night before heading back to Phoenix.
I will start with the good: My Red Devil Sandwich, and the cheesecake is pretty good. Beyond this, unfortunately, our experience was anything but good, so much so that our friends who keep their boat at Pleasant Harbor actually apologized to us after we all left Dillon's.
The place was virtually empty at a bit after 5pm. We were quickly sat, but it took quite a while, perhaps 10 or 15 minutes for a server to get to the four of us. We ordered a drinks, a starter, and our meals at the same time
My wife's glass of wine came out, while this might seem picky, it was in a plastic cup. We sat inside, so it was tough to understand why it wasn't served in glass. Then our meals showed up without our starter. Suddenly, the person (a boy) who delivered the food dumps my wife's giant cup of ice water all over her, her phone, her purse. Her wine cup got dumped as well. Maybe it was foresight that led to the wine being served in a plastic cup? Instead of jumping to action, he just stands there staring at us. We throw our towels at it and quickly get up and change tables, as there's water everywhere. We take our plates with us. Our server starts drying the wet table and then goes into damage control mode but, frankly, it came across as her trying to get my wife to say "my phone is working right now" so that in the event it was not working later, the server could claim that we admitted it was working fine while we were still at the restaurant. Of course, my wife's lap and legs are soaked, nobody offered to bring her any towels. She subsequently found her meal to be dry and cold once she got to it, and felt like it had a consistency akin to having been heated in a microwave before it was served to her.
A few minutes later, a young man purporting to be a manager comes over to the table and mumbles something unintelligible to the four of us while we're eating. All of us looked up at one another, and then looked at him and said something to the effect of "excuse me?". He repeats something like "are you OK?". I don't remember what my wife said to him but he left. A few minutes later our server comes back over with our starter, and a missing salad and someone's side dish that had not been delivered with the rest of the meal. She goes on to make excuses for the guy who knocked over the water. Look, we get it, accidents happen but what it comes down to is apologies and a good attitude afterwards and we didn't feel we got that.
When we receive the bill, everything is on it. Normally we would never do this but we were so surprised that there was not even an attempt made to satiate us by removing something (anything!) from the bill that my wife flat out said "my meal needs to come off the bill", then our friends said, "you probably should bring us desert too". And guess what, my wife's meal came off the bill and we all got a comped slice of cheesecake to-go since the restaurant was already closed at that point. The final encounter -- I got up to go ask our server for something -- either related to the bill or a box for something, I don't remember, but I do remember that she was rolling silverware and there were maybe 5 guys hanging around her. As I approached they all went totally silent and gave me the evil eye. It was as if I had personally done something to wrong them all, and they were all gossiping about it. This was just such a totally comical way to end the experience, I could not help but chuckle and share the comments here.
Sorry Yelpers for the long review. Thanks Dillon's for the reliable Red Devil sandwich and the free cheesecake. I wish your location on Central was still open and I hope you improve the customer experience at Pleasant Harbor. You're not new at the restaurant business, so I hope you'll take action to do just that.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)