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| - I went to a local hotel after a minor disaster. Until things could be sorted out, I decided a hotel was the best course of action. I went to the Hotel Tempe/Phoenix Airport InnSuites Hotel.
Wonderful location, nice amenities, my junior suite was clean and neat with a large Sony LCD television with HBO, a small microwave oven, two-burner cook top and a full-size refrigerator. Ownership, it seems, wants a top-notch facility for their price point. Too bad some of their employees don't feel the same way.
The maid was excellent. The housekeeping staff went out of their way for me. It was much appreciated, even giving my long-gone high school Spanish a workout. The maintenance/grounds staff, hmm....
The pool is supposed to close at 10:00, the employees lock the gates at 9:15. You can call the front desk, but they are often swamped and take the phone off the hook. You can walk to the front desk and receive absolutely no help from the hotel staff. The houseman, ignoring the obviously overwhelmed front desk clerk, offered to open the pool for five minutes, because "we're supposed to lock it at ten o'clock."
Other hotel employees can see the front desk clerk is overwhelmed, but won't even answer the telephones to help her out. How about cross-training some of the night employees so they can at least answer the telephone?
The breakfast is wonderful. The "Happy Hour" is a really nice perk. For it's price point, this is an excellent value. However, the attitude of some of the employees will really frost some of the guests. With 8% unemployment, these people should be easily replaced.
Hmmph, those pesky guests...
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