I received the worst customer service from the female customer service representative with red hair on Saturday, 5/21/16. I went in inquiring about my tires, and she was immediately rude to me after telling me the outrageous prices of tire alignment and balancing. The gentleman (who I believe was one of the mechanics) next to her was very nice and tried to answer some questions she had for me. I have never once been charged to balance my tires at pep boys, and I was still willing to pay the $60 she was going to charge me. However, her lack of customer service skills completely turned me off and I left. Management needs to get her some professional development on how to treat a customer. The attitude was unnecessary and uncalled for.