I recently stayed here with my wife during New Year's Eve. We were in town for a wedding at the Biltmore and had a great rate. The place is fantastic, but the room was a bit disappointing. The TV had many stations scrambled. We didn't plan to stay in our room for too long because we wanted to do stuff, but a scrambled channels at The Biltmore is a big negative. Our shower had trouble draining. We were only staying two nights so we didn't contact the front desk about it. The maid didn't come to clean our room until 4:45. We had wanted to get ready for the 6:30 wedding around that time, so we had to wait nearly 20 mins while she cleaned our room. We just stayed in the room while she cleaned; awesome. The next morning, the maid knocked on our around 9:30. We weren't exactly pleased about that.
All told, a nice place to stay but we were a bit disappointed in a few areas. I was expecting to be overwhelmed by the venue and service. I guess my expectations were too high.