They are SO NICE when you move in, and perfectly AWFUL when you move out ....we had a horrible experience. My husband was parked in the visitor spot there for literally 30 minutes while he went to the office to get a guest parking pass - he was helping my son move his stuff out. While in the office Vertex called a tow company to tow his car - $120.00! He went out to get the plate # off his car (the people in the office sent him to get it!) and between the time he was in the office and went out they called to have his car towed. It's a TOTAL SCAM they have going between Vertex and the tow company to make $$. We talked to Anthony the property manager and he DID NOTHING to help. RIP OFF, and I'll be complaining to the BBB as well.