I don't know what's gotten into them, but customer service is lacking severely now and this used to be my favorite location! There's ALWAYS long waits which I guess is normal for your morning coffee run, but this morning I waited over 15 minutes in the drive thru to finally pull up to window and be handed the wrong drink!! I was charged for the drink before the barista handed it to me which was well over what I normally pay, then when I told him that's not what I ordered he laughed in my face and said, "oh my god, I guess I gave the dude before you your order." Then he closed the window.. came back a minute later to asked me what I ordered & I had to wait another 5 mins for my drink to be remade and was late to work. I'm done. I work down the street and my coworkers have been complaining about their Starbucks experience as well. If only there were a Dutch bros in the area.