My husband recently lost his phone and went into this location for a replacement. He has had the same phone for sometime and is past his original contract end date but the computer showed he couldn't upgrade till next March? So he came home initially disappointed. So I contacted the 800 customer service (which is never an enjoyable experience) and after researching the account history, the bugs were located. I was transferred back to this location and the employee I spoke with took the time to follow-up and eliminate the bugs causing the incorrect upgrade date. I had to recontact this location the next day to finalize the correction and obtain our new phone and the second employee had already taken care of the obsticles and gave us the online deal for the phone we wanted!