I have been coming to this place for a long time. When they were called Ichiban my whole family would come here. I love their lunch sashimi and tempura bento. The presentation is gorgeous with some wakame and flying fish roe beside the sashimi. Food is normally good however service is not.
The current owners do not have enough service staff present to manage the front desk or the tables. I do like the ringers they have on the table to get the attention of the service staff but during lunch time it takes a while to get the check. It's faster to go to the front to pay.
Today I ordered take out. The manager (I also believe is the owner) took the order and said to come back 15-20 minutes. We did as we went to Loblaws and LCBO to pick up a few things. We went back 20 minutes later and when I presented her the bill she was going to charge me again. I told her we had already paid and she said it's not ready yet. We waited for another 20 minutes and at this time my friend was starving and wanted to know what was going on. Finally at 45 minutes from when we first ordered we received our food of spicy beef tofu and cod fish tofu (Korean dishes). On the take out menu it said it came with rice and salad. We were already out of the restaurant when I noticed the salad wasn't there. I called right away and the manager said it doesn't come with take out but dine in only. I said it showed on the take out menu that it does. She said she would do it for me this time. I went to pick it up. She put both salads into one container as I said we had two orders. She said she combined it (it looked like one portion to me and I didn't argue as I go there often). So I go back home to open up the rest of the food only to discover the spicy beef tofu was 1/3 filled (round soup bowl) while the cod fish one was filled to the brim. I called them again and told them how it wasn't filled (also the egg in there was still raw which meant the soup was lukewarm). The first person I spoke to said that's how it was...it wasn't supposed to fill the take out bowl. I was shocked as I took a picture with the chopsticks dipped into the bowl so you can see how much was in there. She asked if I wanted to speak to the manager and I did. I asked the manager if she remembers me and how I go to her restaurant quite often and she acknowledged that. I told her my friend paid for the meal and said he will never go there again (we went to Crazy Don last night for the spicy seafood tofu - it was excellent there) and wanted a refund. She offered to make a new batch. I went to pick it up and this one was a little more than the last one.
Today's lesson has taught me not to order the take out Korean dishes at KOGO and go for the bento boxes (I've always been pleased with them). Korean take out will be at Crazy Don's but if you eat in the restaurant they give you the kimchi appetizers.
The picture below with one bowl is the one I got afterwards