The only reason this review is 1-star is because Yelp forces you to give a rating. Had there been an option this would be 0-stars or a negative rating. Bar none the worst restaurant experience I've ever had. When we checked in we were told 10-15 minutes. We were seated an hour later. Roughly 1/3 of the tables were empty at all times. It took another 20 minutes for someone to take our order after we were finally seated then it was nearly 45 minutes past that when our food arrived. The ONLY reason we didn't leave was hungry children. I watched one employee take 9 minutes to clear a small table two people were sitting at. There were green/yellow BWW jerseys everywhere but no one had any sense of urgency or customer service. Once the food arrived it was just ok, barely ok in fact. Some warm, some cold, nothing spectacular. We never got refills. Our waitress never checked on us. If I were the owner or GM of this Westgate location I'd be sure the manager on duty on the night of 9/22/17 would no longer be employed by BWW. Needless to say my business is lost forever.