I woke up this morning with a terrible cold and had to cancel my appointment an hour before! I really appreciate Massage Envy, thank you for not charging me the standard cancellation fee.
I have had only pleasant experiences here, quite the contrary to what other people have expressed. The staff is always very nice, helpful and patient. The therapists allow me to relax and shut my eyes and never pester me with conversations only to ask if the pressure and lighting is to my liking. I will continue to come back.