Not sure why everyone else has such awful reviews? Went in on a Friday afternoon around 2:30 and the guy at the front desk was very helpful and really nice. I was shipping out Valentine's Day packages to my nieces and nephews some in other states. I sent out the ones in different states (obviously) but he explained to me the ones who lived in state would still take almost 5 days to get there because they go to a completely different state first and then come back to AZ. Weird but that's how it works ! After all this I decided to deliver those myself since it seemed to be cheaper and faster , he cancelled my transaction and was very nice about it too. I had a great experience .