Clean, open, brightly lit, with many places to sit and preview a purchase. I was unable to find what I was looking for, but the option of ordering it for pick up or delivery is convenient. The low rating comes from the service staff that was generally displeased with helping people. I stood at the center counter and searched for my books on their Nook before a woman approached me. I had interrupted her from putting away returned items, then someone called and asked about putting a magazine on hold. B&N does not offer this service, but the associates exasperated tone and quick to hang up attitude put me off. When she transferred the call to someone else, she huffed before asking if I wanted to order my books. I decided to just walk away and do it myself later. She was probably having a frustrating day, so I hope it gets better as the day progress. It was only 11am after all...