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| - My father passed unexpectedly leaving my sister and I to pay for his funeral costs. A friend referred this place to us. My sister spoke with Tyrone and was told the price of a service, with recording included was $400. We were overjoyed because funeral costs are outrageous and it was all my sister and I could really afford. That joy turned to massive irritation shortly the next day.
From the first meeting, we felt like our business wasn't valued, our emotional state wasn't taken into account, and like our time and money weren't respected. Upon meeting set up, we were told to meet Tyrone at the mortuary at 9:00 am. When we arrived, the establishment was just opening and we asked the staff, who was friendly at first yet clueless about the meeting, what time Tyrone was expected since he had not answered our phone call. When the staff placed the call eh mysteriously found the time to answer and gave them no ETA just "I am on my way". He finally arrived at 9:35 with no apology, explanation or even salutation for that matter. We get into the room and he was silent, so I had to open up the conversation and let them know that this was going to just be a ceremony and we had already chosen another place to get him cremated, McDurmott, which was affordable, respectful and helpful. He scoffed at us and said "Oh Jesus" under his breath. Condescending much? Then he told us that we had to deposit half and it would be put on the calendar. We asked besides the deposit was there anything else we had to do and were told no, the other half would be collected after the funeral. That same day my sister talked to the receptionist and brought the deposit. She was told that she was put on the calendar. Fast forward to the day of the funeral. When we arrive Tyrone states, " Oh you're here. We were going to book the date for another family because we didn't hear from you on Friday". Say what? Even if that were so, although you gave no instruction, we were there, with flowers and family in toe, save it!
What is worse is that on the day of the service, the staff was completely unhelpful. They acted like it was a chore to show where the music station was, they didn't record the service like they lied and said, and to make matters worse ,Tyrone sat in on the last ten minutes *while texting on his phone the whole time* and waited to collect the money. When we asked him to take a picture of the family, yet again he acted like it was a chore. Never again! This place will make a terrible tragedy worse. They are unprofessional with terrible customer service.
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