I hate having to write negative reviews for companies I otherwise like, but I've been back to this location several times since first reviewing, and the lackluster customer service that I wrote off at first by virtue of the store having just opened has only gotten worse with each visit. Even when it's dead in the store, you're completely ignored by the employees. I can deal with not being greeted when I walk in, but every single visit has been like Mission Impossible trying to find an employee when I need a fitting room or have a question or heaven forbid need a different size in anything while I'm trying stuff on. Don't bother with that, by the way, just leave your changing room door open and go get your own stuff. They won't notice and won't ever come to offer you help.
It's not like the women who work there are mean, they've been perfectly nice whenever I'm at the register (except for one time when the girl with purple hair spent the entire time chatting away with a friend on the store's phone?), but none of them are actually working, apparently? For as much as Torrid clothes can cost, I'd really just like to be able to be seen to a fitting room without having to launch a search and rescue party.