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| - Been going to this location since my sophomore year of high school, and today I got some not so brilliant service. I walk up to the line and told the young woman my order. I wanted to order two carbonaras, but she informed me they were out of alfredo sauce. Okay, thats fine. Then I change my orders to two pasta bowls. While deciding on the protein, she puts portions of chicken into each bowl. I became puzzled as to why when I asked for crispy chicken after the fact. I asked her, "Did I say regular chicken?" And she replies "No, I don't think so." I proceeded to say, "Well why did you put regular chicken in the bowls?" And she snaps at me and says, "You don't eat this chicken?" While it's not my cup of tea, I get frustrated with her and kept telling her I did not order it. Then she proceeds to say she put it in there to make up for not having the alfredo; I was confused and flustered at this point where I said screw it (the protein was comped, but I would've wished she asked me instead of putting it in the bowl)
While she was helping me, she was more concerned with chatting it up with her coworkers about clocking out; which gave me the perception that she didn't really care about helping me. I've been in the service industry for a few years, so I know the the struggle, but she should've been more considerate about the conversations she has in front of people.
Overall I think management needs to be more mindful of who they hire for customer-patroon interactions. Might take a little break from this location.
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