I have been back several times since my review in January. Now that I have gotten to know them and they have gotten to know me, things have greatly improved in the communications department! The price of their fills has since gone up to $17, but that is still cheaper than most places in this area and the comfort level that I have there makes the extra $2 completely worth it! They are also very honest. The other day I was talking to the owner and mentioned that I was thinking about getting a pedi the next time and that I would probably get a shellac pedicure to make it last longer. She said, don't bother, a regular polish pedicure lasts just as long. Now what you may not understand is that shellac costs more than regular polish. She could have just done what I asked and taken my money! Anyway, if I could, I'd give 4.5 stars!