I have never replaced or had counters installed before, so this process was a first for me. A friend recently going through a remodel recommended this place. I walked in and Jennifer took me through the showroom to start gathering ideas for what I liked and did not. She was really good at listening to what I was looking for, and helping me narrow down my choices. They also provide samples that you can take home.
Side note: if you are specifically looking for slabs and you have small children, find a sitter and do not bring them. Kids under 12 are not allowed in the slab showroom. They do have a small kids area, but it is not supervised and would not work for smaller children.
Once we decided on the design we liked, it was time to pick slabs. Jennifer let me know that what we wanted was not in stock in Scottsdale, so we would need to pick them out in Tempe. My husband took that part of the job and placed a deposit on two slabs - which our fabricator went and picked up for cutting and install. If you do not have a fabricator, Arizona Tile has a list that they provide.
We had a great experience and something that seemed daunting actually turned out to be straightforward and fairly simple. We are loving our new counters!