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| - I used to come here quite a bit but honestly, I just got fed up. The food is ok and maybe that's what saves them from going down the toilet. Pay the few extra dollars and go to Roadhouse Cinemas. It's beautiful, amazing food, great service and the have the best happy hour there.
Here's my issues:
I don't know if y'all prefer appetizers before your main meal comes, but I do. So excuse me, Mr. Manager, for ordering appetizers at the same time that I order my meal. (Mind you, I stressed to the server to bring them out before anything else and they always fail). According to him, I was in the wrong for ordering in that fashion. Apparently, the correct way, is to place an order of appetizers before ordering anything else, then wait... Then order the rest. So if any yelp readers go here, know not to order like that- it's going to be your fault you don't receive your appetizers before your meal.
Almost 99% of the time, there was something wrong with my order. And I suppose that's my fault too for ordering chicken, out of their selection of Angus, chicken, or black bean burger.
They just can't seem to get their act right. With the manager's attitude- I can see why.
Mr. Manager, know that businesses thrive on customer satisfaction. If your system is broke and customers are dissatisfied (I've seem many other frustrated patrons), fix the system, not tell the customer they are wrong.
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