We rented cars for many years all over the US, and this happens to be the worst company that we have ever used. I hope the Harbor airport one is the only one that have a lot of problems:
1. the line was an hour long in our line at 11 am while there were only about three folks in all the other car rentals, and the checked out staff were busy talking about nothing while the rest of us waited impatiently
2 we had to wait another 30 minutes after having such a difficult time finding the parking lot because "the car needed to be cleaned"
3. Upon returning the car a week later, I was told to go back upstairs in order to close the account, which took another 20 minutes
This company should be called DISADVANTAGE (s)