Today at my work, myself and two other coworkers ordered some items from this tropical smoothie location. It was three smoothies and two chicken pesto toasted flatbread sandwiches. When we got our order our smoothies were fine but one of my coworkers found a hair in her sandwich when she took her first bite.
My coworker called tropical smoothie to speak to a manager whom didn't sound at all sympathetic. The manager did offer to replace the sandwich but since she was already on her lunch break my coworker couldn't leave. So the manager took my coworkers name and number and promised to replace the sandwich. Personally, after seeing that hair, I would rather get a refund because that was really nasty.