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| - I liked it so much the first time that I came here again in my travels to AZ. Free breakfast, fitness room, and internet connection. They're clean, decently appointed, and well maintained.
They have a complimentary *daily happy hour* - usually nachos, beer, wine, or soda;
They have coffee 24-hrs in the lobby, and sometimes iced tea and lemonade if you can catch the urns when they're not empty; they have cookies sometimes. I tried the coffee in the lobby, and it tasted bitter and old; since it's been mighty warm out, I saw the iced tea and lemonade dispensers, made a bee-line for em, and they were empty! If that's the case, they should really store those away when not in use.
There is a pool, hot tub, fitness center, and a washer/dryer on every floor.
It'd been a long-ass day working and traveling, and by the time I rolled in, it was about 11 pm. Anna greeted me, though she wasn't working too hard at putting a customer service smile on her face. In fact, she seemed kind of snooty, and didn't say much at all.
Internally, I shrugged it off; she told me where to sign, circled the space on the paper where I was supposed to write my license number. I started to say that I didn't have it memorized, but she interrupted me (as I was looking down at the paper), and said, "Right there."
Tired, I had no idea what she was talking about, hesitated, and looked at her, and she said it again- "ugh. right THERE. on your KEY." It never occurred to me to check my key fob, of course.
As you're reading this, it sounds really trivial, but you should have been there - it was the tone of her voice. Sorry, I'm traveling, and paying to stay at your establishment, which is indirectly paying your salary! ...I don't need to feel stupid on top of that.
When I went online to make the reservation, all they had was a room with two queen beds, and I called them to see if they had rooms with only one bed, and they switched it out to a suite - which has a frig, microwave, couch, two TVs, etc. Note that both the sofa and the bed were way too firm, and uncomfortable.
Because of Anna, what would've been 4-stars is now 3-star.
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