The optometrist was very nice but the overall staff and customer service wasn't good at all. I asked one of the staff members to adjust my glasses they looked annoyed, took my glasses without even taking a look at how it fit my face. The lady came back and just handed me the glasses and didn't ask how I liked the fit or if it was comfortable. Then when I got my exam the same lady said that I couldn't get polycarbonate lenses which would've been cheaper because she said my prescription wouldn't allow for that. I went to Costco with my prescription and they said I could get polycarbonate lenses, and that was not true. I was planning to use my insurance toward contacts they said I would need to still pay an out of pocket for a 6 month supply. I let her know I wanted to check on the price at Costco. She said Costco wouldn't take my insurance. I called and not only were the boxes cheaper but they did accept my insurance. Pretty disappointed with the level of service. While waiting for my appointment which I was on time for, they took me back 20 minutes after my appt. time.