This was one dark hotel!! Our room was super dark, even with all the lights on! The staff was very friendly and helpful. The room was clean. The cookie/popcorn service wasn't punctual (it came with the package we bought). Guest Services asked what time it should be served, we said 7:00 pm - it came after 8:00.
That being said, housekeeping was great. They turned downed the kids bed (later than we requested) but did a very nice job. They were also very understanding when they got the 10:00 pm call to change our pillows and blankets for hypoallergenic (the hubby requested it when he booked the room).
The gym was nice and clean - also super air conditioned. The jacuzzi was nice but a bit cheaply made (the drain never stopped running, even with the stopper down). The auto clean scared the hell out of us.
I am more of a Four Seasons' girl, but this is a nice option - the location was great. Very centrally located.